Terms of Service

1. Acceptance of Terms

By accessing and using DataCharted's services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Service

DataCharted provides a comprehensive data analytics platform that includes:

Data integration and automation tools
Data modeling and transformation services
Dashboard design and visualization capabilities
Advanced analytics and forecasting features
Custom API connectors and integrations
Data strategy consulting services

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time.

3. User Accounts and Registration

To access certain features of our service, you must register for an account. When registering, you agree to:

Provide accurate, current, and complete information
Maintain and update your information to keep it accurate
Maintain the security of your password and account
Accept responsibility for all activities under your account
Notify us immediately of any unauthorized use of your account

4. Acceptable Use Policy

You agree not to use our services to:

Violate any applicable laws or regulations
Infringe on intellectual property rights
Transmit harmful, offensive, or inappropriate content
Attempt to gain unauthorized access to our systems
Interfere with or disrupt our services
Use our services for competitive analysis or to build competing products
Share your account credentials with others

5. Data Ownership and Usage

Regarding your data:

Your Data: You retain ownership of all data you upload or input into our services
Our License: You grant us a limited license to process your data solely to provide our services
Data Security: We implement industry-standard security measures to protect your data
Data Backup: We may create backups of your data for service continuity
Data Export: You can export your data at any time through our platform

6. Subscription and Payment Terms

For paid services:

Billing: Subscription fees are billed in advance on a monthly or annual basis
Payment: Payment is due upon receipt of invoice
Late Payments: Late payments may result in service suspension
Refunds: Refunds are provided according to our refund policy
Price Changes: We may change our pricing with 30 days' notice
Cancellation: You may cancel your subscription at any time

7. Intellectual Property Rights

Our intellectual property includes:

The DataCharted platform, software, and technology
Our trademarks, logos, and brand elements
Documentation, tutorials, and educational content
Proprietary algorithms and methodologies

You may not copy, modify, distribute, or create derivative works based on our intellectual property without written permission.

8. Service Availability and Support

We strive to provide reliable service, but:

We do not guarantee 100% uptime or uninterrupted service
Scheduled maintenance may temporarily affect service availability
Support is provided during business hours via email and chat
Response times vary based on your subscription level

9. Limitation of Liability

To the maximum extent permitted by law:

Our services are provided "as is" without warranties
We are not liable for indirect, incidental, or consequential damages
Our total liability is limited to the amount you paid for our services
We are not responsible for data loss due to user error or external factors

10. Indemnification

You agree to indemnify and hold harmless DataCharted from any claims, damages, or expenses arising from your use of our services, violation of these terms, or infringement of any rights of another party.

11. Termination

Either party may terminate this agreement:

By You: Cancel your subscription at any time
By Us: For violation of terms, non-payment, or other valid reasons
Effect: Upon termination, your access to services will cease
Data Retention: We may retain your data for a reasonable period after termination

12. Governing Law and Disputes

These terms are governed by the laws of Victoria, Australia. Any disputes will be resolved through:

Good faith negotiations between the parties
Binding arbitration if negotiations fail
Courts in Ballarat, Victoria, Australia for any remaining matters

13. Changes to Terms

We may modify these terms at any time. We will notify users of significant changes via email or platform notifications. Continued use of our services after changes constitutes acceptance of the new terms.